Terms of service.
Higher Ground Learning Portal — End-User License Agreement & Terms of Use
Enrollment Caps and Procedures
Unless stated otherwise, course enrollments are accepted on a first-come, first-served basis. When a course reaches its maximum class size, further enrollments are added to a waitlist. In a large course with two or more instructors, students may be grouped by their initial diagnostic scores.
Courses need a minimum number of students to run. The registration deadline is the date by which a course must reach that minimum; after it, late registrations are accepted while spots remain. If a course doesn't reach its minimum by the registration deadline, it will be rescheduled or cancelled. If HGL cancels or postpones a course, your course fee will be transferred to the next course at your school or refunded in full, whichever you prefer.
SAT or ACT Exam Registration
Enrolling in a prep course DOES NOT register your student for the SAT or ACT. Parents and guardians are responsible for registering their students on the College Board or ACT website. Test seats are first come, first served, so we recommend registering early.
Cancellation and Refund Policy
Courses. This applies to courses purchased through highergroundlearning.com, highergroundprep.com, hgl.co and portal.highergroundlearning.com.
Up to 2 weeks before the course start date, you can cancel for a full refund or exchange the registration for another course of equal value.
Within 2 weeks of the start date, you'll receive an HGL Credit for the course fee, which you can use for any future HGL course, 1-on-1 tutoring or similar program. HGL Credit doesn't expire, and you can see your balance in the portal.
Other refund requests are considered case by case.
1-on-1 tutoring.
Hours bought with a course: unused hours can be refunded until 10 days after the course's final class. After that, they aren't refundable.
Tutoring packages bought on their own: unused hours aren't refundable.
Monthly tutoring: billed monthly in advance, as set out in our Scheduling & Billing Policies, which families accept before tutoring starts. To stop or change tutoring for the coming month, let us know before the end of the current month. Once a month is confirmed and paid it isn't refunded; sessions are rescheduled instead.
Rescheduling and late cancellations: with 24 hours' notice or more, rescheduling a session is free. With less than 24 hours' notice, or if the student doesn't show, the session is forfeited or rescheduled with a rescheduling fee, as set out in our Scheduling & Billing Policies. Where these terms and the Scheduling & Billing Policies differ, the Scheduling & Billing Policies apply.
Summer Workshop Return Policy
University of Utah Youth Education refund requests and withdrawals must be made through Youth Education, 1195 Annex Building, Wing A, or by phone at 801-581-6984. Parents are responsible for dropping all desired courses for their children. A 100% refund is given for cancellations up to two full weeks before the first day of class. No refunds are given after that, including no prorated refunds for partial attendance, and none in the event of a dismissal. Please call 801-581-6984 if you have extenuating circumstances beyond the student's or parent's control.
Last updated: October 16, 2026
This End-User License Agreement and Terms of Use ("Agreement") governs your use of the Higher Ground Learning Portal (the "Portal"), the online registration, testing and class-management service operated by Higher Ground Learning ("HGL", "we", "us"). By using the Portal — including registering a student for a class, joining a waitlist, buying tutoring, taking a diagnostic test, or signing in to a parent, student, counselor, instructor or tutor account — you agree to this Agreement.
1. What the Portal is
The Portal is HGL's system for enrollment in our classes and tutoring, payments, diagnostic tests and class communications. Families register students, pay, take tests, see results and receive class information; school counselors, instructors and tutors see information relevant to their role.
2. License
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Portal for its intended purpose. You may not copy, modify, distribute, sell, lease, reverse-engineer or try to extract the source code of any part of the Portal, or use it to build a competing service.
3. Accounts and accuracy
Please give accurate, current information and keep it up to date. Sign-in codes and links sent to your email are for your use only, and you're responsible for activity through your access. Tell us at info@highergroundlearning.com if you think your access has been used without permission.
4. Payments and refunds
Payments are processed by Stripe; HGL doesn't store your full card details. Prices are shown at checkout. Refunds and cancellations follow the Cancellation and Refund Policy above, which you accept when you register. If HGL cancels a class, we'll contact you about a refund or alternative.
5. Diagnostic tests and results
Our diagnostic tests and their questions are HGL's property or licensed to us. Students may not copy, photograph, record or share test content. Diagnostic results are practice scores to guide instruction; they are not official SAT or ACT scores. For students enrolled through a partner school, results are shared with that school's counselor once we release them, as described in our Privacy Policy.
6. Acceptable use
Don't misuse the Portal — including trying to access accounts or data that aren't yours, interfering with how it runs, submitting false registrations, or using it for anything unlawful. We may suspend or end access that breaks this Agreement.
7. Communications
Registering means you'll receive service emails (confirmations, class logistics, test links, results, schedule changes) — these are part of the service. If you give us a mobile number, we may also text you about your class or tutoring; reply STOP to stop texts. Marketing emails are optional and include an unsubscribe link.
8. Privacy
How we collect and use personal information is described in our Privacy Policy. HGL does not sell or share your information with advertisers.
9. Intellectual property
The Portal, our course materials, tests and related content belong to HGL or its licensors and are protected by intellectual-property laws. Nothing in this Agreement transfers ownership to you.
10. Third-party services
The Portal relies on third-party services (payments, email, texts, hosting, video calls). We aren't responsible for interruptions caused by those services, but we make reasonable efforts to keep the Portal available.
11. Disclaimers
The Portal is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we don't promise the Portal will be uninterrupted or error-free. This doesn't limit any rights about the educational services themselves that can't be excluded by law.
12. Limitation of liability
To the fullest extent allowed by law, HGL isn't liable for indirect, incidental, special, consequential or punitive damages arising from your use of the Portal. Our total liability for claims about the Portal won't exceed what you paid HGL through the Portal in the twelve months before the claim. Some jurisdictions don't allow some of these limits, so parts of this section may not apply to you.
13. Changes
We may update the Portal and this Agreement. The "Last updated" date shows the current version; for significant changes we'll tell current families by email. Continuing to use the Portal after a change means you accept it.
14. Termination
You can stop using the Portal at any time. We may suspend or end access for breaking this Agreement. Sections that by their nature should continue (including 5, 9, 11 and 12) survive termination.
15. Governing law
This Agreement is governed by the laws of the State of Utah, USA, without regard to conflict-of-law rules.
16. Contact
Questions: info@highergroundlearning.com.